Refund Policy

Account, Payment, Refund, Upgrading, and Downgrading

When you use esyndico^®, you may be asked to establish an account and establish passwords. You are solely responsible for maintaining the confidentiality of your account and passwords and for restricting access to your computer and/or account, and you agree to accept responsibility for all activities that occur under your account or passwords.

You agree that the information you provide to SYNDICO SAS on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If you have reason to believe that your account is no longer secure (e.g., in the event of a loss, theft or unauthorized disclosure or use of your account ID, password, or any credit, debit or charge card number, if applicable), then you agree to immediately notify SYNDICO SAS.

You may be liable for the losses incurred by SYNDICO SAS or others due to any unauthorized use of your esyndico^® account.

1. A valid credit card is required for all Manager/Community Owner accounts;
2. If you initially sign up for a premium (non-free) account that includes a free trial, and you don't cancel that account within the specified free trial period, you will be billed monthly at the date and time that your free trial period ends. Note that the "days" of the free trial correspond to 24-hour periods beginning at the date and time that you sign up. If you cancel prior to the processing of your first invoice, during your free trial period, you will not be charged;
3. An upgrade from the free plan to any paying plan will end your free trial. You will be billed for your first month immediately upon upgrading;
4. The Service is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made;
5. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties;
6. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle;
7. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. SYNDICO SAS does not accept any liability for such loss.